frequently asked questions

General

Can the VIE Vaporizer be used for herbs, as well as concentrates and liquids?

Absolutely! VIE’s patented, disposable capsule system handles dry herb, concentrates, and liquids. With your VIE, you’ll receive herb and concentrate capsules. Each capsule has a unique design to satisfy the vaporizing experience of each substance. Upon receiving your order, you’ll find the concentrate capsules (the one without holes) inside the capsule box.

Will my bag smell like the herb I use in my VIE?

No, not only does the VIE capsule system emit less odor than other vaporizers on the market, the VIE also has silicon odor protectors by the mouthpiece and lid of the chamber! Additionally, VIE offers an odor shield made out of high-temperature, medical-grade silicon that prevents odors and enhances discreetness while you’re in public.

Why is VIE less expensive than other high-quality vaporizers?

First and foremost, at VIE, we’re driven by transparency, fairness, and honesty. While we’re still a business and need to make a profit, we’ve accepted lower margins to ensure a fair price for our amazing customers. Secondly, VIE’s engineering, design, production and material selection enables us to purchase and produce as a first-tier supplier for less cost – those lower production costs are passed through to you!

Is VIE a combustion or non-combustion vaporizer?

The VIE is a non-combustion vaporizer. The heating temperature is controlled with thermistors and sensors that ensure the temperature doesn’t reach a high level to avoid combustion. The VIE is a pure vapor system.

Is VIE a convection or conduction vaporizer?

VIE is a conduction vaporizer with a convection element. VIE heats the herbs with a conduction system through heat transfer thermodynamics. The convection element prevents the chamber temperature from dropping drastically, which means you’ll experience consistent heating of your herb or concentrate during each puff.

How do I turn my vaporizer on/off?

To turn on the VIE Vaporizer, press the power button three consecutive times and you’ll see the power indication light begin to blink. This means the VIE is in heating mode. The VIE takes about 60 seconds to fully heat and will vibrate when ready. You can select the preferred temperature on the bottom of the device by pressing the button near the four TEMP bars. The temperature levels will be:

  • 170 C / 340 F
  • 200 C / 390 F
  • 220 C / 430 F
  • 250 C / 480 F

The lower temperatures are best for dry herb, while the higher temperatures are best for concentrates.

To turn off your VIE, press the power button three consecutive times until the power indication light turns off.

Why do I have a pick inside the mouthpiece?

The removable pick tool in the mouthpiece is used as a cooling mechanism as well as a packing tool. You can remove the pick from the mouthpiece if a higher temperature of vapor is desired.

What do the different colors on the VIE power button mean?

To change heating modes, press and hold the temperature level button on the bottom of your VIE and tap the power button. With each press, the power indication light will change color. Each color indicates different heating mode:

  • Blue power indication light – for use with direct load (load the herb directly into the chamber without a capsule). This is the low heat mode.
  • Red power indication light – for use with herb capsules. This is the medium heat mode.
  • Purple power indication light – for use with concentrates/wax capsules. This is the high heat mode.

What if I forget to turn off my VIE?

After three minutes in standby mode, the vaporizer will automatically turn off.

Does the low price of the VIE affect its quality?

Definitely not! Our lower price point is achieved by passing through production/manufacturing savings to our customers and by accepting lower profit margins.

Does this device come with a warranty?

Yes! The VIE has a one-year limited warranty. Read about the warranty.

Capsules

How many capsules do I get with my VIE?

The VIE Vaporizer comes with four patented, disposable capsules: three dry herb capsules and one concentrate capsule. When you need to restock, you can order more capsules from the VIE online shop.

How many puffs can I expect per herb capsule?

Each herbal capsule holds 0.3 grams. In auto experience mode, the VIE intelligently and automatically moves through each temperature setting. To activate auto experience mode, press the power button three times and hold down the third press for five seconds. You will feel three vibrations. Use the VIE as usual until you feel another three consecutive vibrations. This indicates you have fully used the capsule and the session will end. In this mode, capsules can be used for around 20 puffs.

How do I load concentrates into a capsule?

Your VIE ships with one concentrate capsule in the carrying tube. There are two pick tools included with the VIE. One is in the removable mouthpiece, and the other is in the Accessory Kit. Grab the preferred amount of concentrate with either of the picks and place the concentrate inside the capsule. Place the cap back on the capsule and insert it into the chamber -- cap first.

Do not use the dry herb capsules for concentrate, as they will leak upon heating.

How do the concentrates capsules work?

VIE is the only vaporizer on the market that uses a boiling method to create vapor from concentrates, and that accurately controls the vapor temperature of concentrates. The coil system found in other vaporizers combusts the substance and deteriorates the flavor and potency experienced.

Do capsules need to be completely full to have a quality vape session?

No, you don’t need to fully pack the capsule to have a great vaping experience. The VIE can be used for a single hit by partially loading a capsule or the chamber, then using the spring-loaded chamber lid in you Accessory Kit. You also do not have to finish an entire capsule in one session; you can leave the herbs that weren’t vaped inside the capsule and it will not affect the taste during the next session.

How do I safely remove the capsule while it’s still hot?

The best option is to give the vaporizer five to ten minutes to cool. However, if you need to remove the capsule while still hot, please do so with caution. To remove the capsule, remove the cap on the bottom of the VIE and allow the capsule to drop onto a heat resistant surface. If the capsule is stuck, you may use one of your pick tools to loosen it.

How can I easily load dry herb into my capsules?

To load herb into a capsule, grind your herb. Open the cap of the capsule. Fill the capsule with your herb and use the pick to pack it tightly. Place the filled capsule into the chamber and screw on the chamber lid.

How-to

How do I load dry herb into the VIE?

There are two ways to load dry herbs into the VIE.

1) Load the herb inside a capsule, which offers advantages of portability, easier cleaning, and low maintenance. To load herbs into a capsule, grind your herb. Remove the cap. Fill the capsule. Place the filled capsule into the chamber and screw on the chamber lid.

2) Loading herb directly into the chamber, which offers a faster heat reaction, more vapor, and a bigger vape cloud. To load the chamber, begin by unscrewing the lid on the bottom of the VIE. Take a screen from your Accessory Kit and place it on the inside of the chamber (make sure to push it down firmly with the pick). Place your desired amount of finely-ground herb directly into the chamber and screw on the chamber lid.

For a premium vaping experience, both for capsule and direct load modes, you should fill with ground herbs and pack them tightly. This ensures even heating.

How do I load concentrates into a capsule?

Your VIE ships with one concentrate capsule in the carrying tube. There are two pick tools included with the VIE. One is in the removable mouthpiece, and the other is in the Accessory Kit. Grab the preferred amount of concentrate with either of the picks and place the substance inside the capsule. Place the cap back on the capsule and insert it into the chamber -- cap first.

Do not use the dry herb capsules for concentrate, as they will leak upon heating.

How do I take off the mouthpiece?

Hold the VIE with the power button facing you and use your thumb to push up the mouthpiece until it separates from the body of the device.

How do I charge the battery?

Using the enclosed USB cable, plug it into the USB port on the bottom of the VIE and plug the other end into a USB charger (using a wall block or a computer). For a quicker charge, use a one amp charger or higher. You will find the battery indicator light near the USB port on the device, which blinks while charging – green indicates that the VIE is fully charged. With a fully-charged battery, you’ll experience up to 200 puffs.

The VIE also offers a safety bypass features, which means it can be used while charging.

Maintenance

How do I clean my VIE Vaporizer?

Each VIE ships with an Accessory Kit, which includes: a microfiber cleaning cloth, large and small brushes, a large pick tool, and spare device parts. To clean the vaporizer, use the pick to lightly clean the inside of the chamber. For a deeper clean of the chamber, use the brushes and a small amount of high quality isopropyl alcohol.

Always allow the device to dry completely before using.

How often do I need to clean the VIE?

The VIE is designed with wide air paths to reduce clogging. Usage of the VIE will eventually create some clogging and concentrate residue. To maintain your VIE and have the best flavor, you should clean it once a week or when you start experiencing resistance during a puff.

Where do I find the cleaning/loading pick?

There are two pick tools included with the VIE. A small, portable pick is located in the mouthpiece. Using your thumb, press up on the mouthpiece to separate it from the body of the device. The larger pick can be found in your Accessory Kit.

Battery

How long does the VIE take to fully charge?

Less than two hours if you are using a one amp charger or higher.

How do I charge the battery?

Using the enclosed USB cable, plug it into the USB port on the bottom of the VIE and plug the other end into a USB charger (using a wall block or a computer). For a quicker charge, use a one amp charger or higher. You will find the battery indicator light near the USB port on the device, which blinks while charging. Green indicates the battery is charged.

Is it safe to use the VIE while it is being charged?

Yes! VIE is one of the only vaporizers on the market that has a safety bypass charging system that will stop the charging current when the vaporizer is in use without the need to unplug the device.

What does the battery level light mean near the USB port?

Green Light: 50-100%
Orange Light: 20-49%
Red Light: 5-19%
Flashing Red Light: < 5%

How long does the battery last after being fully-charged?

A fully-charged battery lasts for about 200 puffs, or 18 full on/off sessions while in the auto experience mode. This varies with usage and temperature settings.

Temperature

Can I control the vaping temperature?

Of course, you can control your vaping experience with four temperature settings using the TEMP button on the bottom of the VIE. Moreover, VIE is the only vaporizer that has a sensor inside the chamber which controls the temperature of the herb itself. It is the only vaporizer that has integrated heat temperature algorithms to precisely control heat transfer inside the chamber.

How do I switch between temperatures?

After you turn on the device, press the TEMP button on the bottom of the VIE to switch between temperatures. The temperatures will be:

170 C / 340 F
200 C / 390 F
220 C / 430 F
250 C / 480 F

Higher temperatures are best for waxes; lower for dry herbs.

How accurate is the temperature control of the VIE?

There are multiple sensors inside the VIE that read multiple data points. These sensors use smart algorithms that control the temperature in the most efficient and accurate way, while maintaining your desired temperature. The VIE’s ability to accurately and precisely maintain your desired temperature ensures you will have the ultimate vaping experience!

How do I know which temperature is best for me?

The best temperature for you depends on what you expect from your session. Higher temperatures produce more vapor. The lower the temperature, the more moderate the experience. Find your personal sweet spot by trying out the different temperatures yourself!

Experience

What’s the best way to inhale from the VIE?

It is recommended to inhale from the mouthpiece consistently without being forceful. The strength of the pull will determine the how much vapor is produced.

Is there a specific angle to hold the VIE for the best experience?

No, the VIE can be used in any angle and direction and it will not affect the quality of the puff.

Is it safe to use the VIE while it is being charged?

Yes! VIE is one of the only vaporizers on the market that has a safety bypass charging system that allows use without unplugging the device.

How do I get the biggest cloud?

A higher temperature level will create a bigger cloud. However, a lower temperature will maintain the purest favor.

What if I forget to turn off my VIE?

The VIE Vaporizer has a safety feature that turns on standby mode if it is not in use for three minutes. After which, the device will turn off automatically.

How many puffs can I expect per herb capsule?

Each herbal capsule holds 0.3 grams. In auto experience mode, the VIE intelligently and automatically moves through each temperature setting based on vapor levels. To set your VIE to auto experience mode, press the power button three times and hold down the third press for five seconds. You will feel three vibrations. Use the VIE as usual until you feel another three consecutive vibrations. This indicates you have fully used the capsule and the session will end. In this mode, capsules can be used for around 20 puffs.

Technical Information

Is it safe to use the VIE while it is being charged?

Yes! VIE is one of the only vaporizers on the market that has a safety bypass charging system that will stop the charging current when the vaporizer is in use without the need to unplug the device.

My vaporizer gets warm. Is that normal?

Yes, since the vaporizer is a heating device, it is completely normal for it to get warm. However, it should not burn you. Note: The higher the temperature setting, the warmer the device will feel to the touch.

There is vapor coming out when I turn on the vaporizer without any herbs inside. What does that mean?

You might have some leftover vapor coming out from your empty vaporizer when it heats up. This is typically because there is residue left from your previous session. In order to prevent this, clean the VIE thoroughly using the Accessory Kit that came with your device (or order here). To totally get rid of the vapor, you can leave the vaporizer on for a few minutes to evaporate any previous residue.

Why doesn’t my vaporizer turn on?

To turn on your vaporizer, press the V power button three times. Wait for the light to turn green. If it doesn’t turn on, make sure your vaporizer is fully charged by plugging it in and ensuring the battery light is green. If it still doesn’t turn on, find the restart button under the mouthpiece and use the pin key tool to press it.

If any of those solutions don’t work, you can try a factory reset – remove the mouthpiece, then use the SIM ejection tool from your Accessory Kit to press the reset button. If that does not return your VIE to normal function, contact customer support.

What if I forget to turn off my VIE?

The VIE Vaporizer has a safety feature that turns on standby mode if it is not in use for three minutes. After which, the device will turn off automatically.

I cannot open the chamber lid, what do I do?

Turn on your VIE and allow it to heat up, then use the microfiber cloth from your Accessory Kit to grip the lid and open the chamber.

My vaporizer is smoking after I finish puffing. What’s wrong with it?

This is perfectly normal. Some vapor residue from previous usage remains on the chamber walls, so when you heat the chamber, the residue vaporizes again. If you want to eliminate the vapor, clean your device thoroughly. For a temporary solution, you can select the highest temperature and allow VIE to heat up and run for 3 minutes to evaporate most residue.