×

Registration

Profile Informations

Login Datas

or login

First name is required!
Last name is required!
Last name is required!
First name is not valid!
Last name is not valid!
This is not an email address!
Email address is required!
This email is already registered!
Password is required!
Enter a valid password!
Please enter 6 or more characters!
Please enter 16 or less characters!
Passwords are not same!
Terms and Conditions are required!
Email or Password is wrong!

frequently asked questions

General

Can VIE be used for herbs as well as concentrates and liquids?

Absolutely, our easy capsule system allows for a variety of consumption and each capsule has a unique design to satisfy the vaporizing experience of each substance. You can find the concentrate capsules inside ‘capsules’ box.

How can I assure that my bag won’t smell like the substance I placed inside the VIE?

Not only does the VIE capsule system emit less odor than other vaporizers on the market, the VIE also has silicon odor protectors by the mouthpiece and by the lid of the chamber on the bottom of the device. Additionally, VIE offers a special cover made out of high temperature medical grade silicon that prevents odor and enhances discretion.

Why is VIE cheaper than other high quality vaporizers?

1) VIE’s engineering, design, production and material selection enables us to purchase and produce as a first tier supplier in our production facilities. 2) VIE promotes fairness and we will not have a ridiculous profit margin; we are still a business and we need to make a profit, but we lowered the margin to ensure a fair price.

Is VIE a combustion or non-combustion vaporizer?

The VIE is a non-combustion vaporizer. The heating temperature is controlled with thermistors and sensors that ensure the temperature doesn’t reach a high level to avoid combustion. It is a pure vapor system.

Is VIE a convection or conduction vaporizer?

VIE is a conduction vaporizer with a convection element. VIE heats the herbs with a conduction system through heat transfer thermodynamics. The convection element prevents the chamber temperature from dropping drastically.

How do I turn it on/off?

Press the power button three consecutive times and select the preferred temperature on the bottom of the device by pressing the button near the numbered levels of temperature. To turn it off press the power button three consecutive times until the light on the V button turns off.

Why do I have a pick inside the mouthpiece?

The pick tool in the mouthpiece is used as a cooling mechanism as well as a packing tool, which is easily removable. You can remove the pick from the mouthpiece if a higher temperature of the inhaled vapor is desired.

What does the light on the power button mean?

The red light means capsule mode and the blue light means direct mode. The blinking light means the device is heating up. Steady green means it is ready to use. Steady red or blue light means the device is in standby mode, which will turn the device off automatically in three minutes.

What if I forget to turn off my VIE?

The VIE vaporizer has a safety feature that turns on a standby mode if it is not in use for three minutes, after which, it will turn off automatically.

Does the low price of the VIE affect its quality?

Definitely not. Our lower price is achieved by purchasing the VIE materials and producing it ourselves, and by applying our firmest values to our pricing.

Does this device come with a warranty?

Yes! VIE has a 1 year limited warranty.

Capsules

How many capsules do I get with my VIE?

The VIE vaporizer comes with 4 unique capsules. If needed, it is also possible to purchase disposable capsules that come in a multi-pack.

How to load concentrates into a capsule?

There is a special wax capsule that can be found inside the carry on tube, which you can find in the the capsule box. Find the capsule with smooth walls and open it. There are two pick tools included with the VIE: one is located in the mouthpiece, and the other one can be found in the ‘cleaning kit’ box. Grab the preferred amount of the concentrate with the pick, leave the ceramic piece on the bottom of the capsule, and place the substance inside the capsule. Place the cap back on the capsule, and insert it into the chamber, cap first. Our patent pending concentrate capsule design eliminates any possible spillage, leakage, and combustion of your concentrates.

How does the concentrates capsule work?

VIE is the only vaporizer on the market that uses a boiling method to create vapor from concentrates. The coil system found in other vaporizers combusts the substance and deteriorates the flavor and potency experienced. Our patent pending capsule design for the wax capsule eliminates any possible spillage, leakage and combustion of your concentrates. VIE is the only vaporizer that accurately controls the vapor temperature from concentrates.

Does the capsule have to be filled all the way in order to vaporize at full quality?

You don’t need to fully pack the capsule in order to get a good experience; however, if you want to have the ultimate vaping experience, we recommend completely filling the capsule and packing it tightly. You do not have to finish the entire capsule in one session, you can leave the herbs that weren’t vaped inside the capsule and it will not affect the taste during the next session.

How to take out the capsule safely while it’s still hot?

Please be careful removing a hot capsule from the device. Unscrew the cap on the bottom of the VIE and allow the capsule to drop onto a heat resistant surface.

How can I load my capsules easily?

On the bottom of your VIE box you will find a white funnel paper once you pull out the insert. There are two pieces of cardboard inside which can be folded to create a funnel for an easier load.

How-tos

How to load herbs into the VIE?

There are two ways to load your herbs into the VIE: 1) loading a capsule manually or 2) loading directly into the chamber. To load the chamber, begin by unscrewing the lid on the bottom of the VIE and placing a screen on the inside of the chamber (make sure to push it down firmly with the pick) -- you can find the additional screens inside the ‘cleaning kit’ box. The advantage of loading the chamber directly is faster heat reaction, which means a shorter wait for the vapor to form. To load herbs into a capsule, begin by opening the cap of the capsule and grinding your dry herbs. Use your fingers (or the funnels provided) to fill the capsule, and the pick to pack it tighter. The advantages of the capsules are portability and low-maintenance. For the best experience, both in the capsule and directly in the chamber, you will need to fill with ground herbs and pack them tightly. Note: there is no difference how you load the capsule into the chamber, however, we recommend to place it cap first.

How do I take out the mouth piece?

Hold the VIE with the power button facing you and use your thumb to push up the mouthpiece until it separates.

How do I charge the battery?

Take the USB cable from the ‘USB cable’ box or any other micro USB cable and plug it into the USB port on the bottom of the VIE and plug the other end into a USB charger. For a quicker charge, use a 1 amp charger or higher. You will find the battery indicator light near the USB port on the device which blinks while charging; green indicates that the VIE is fully charged.

Maintenance

How to clean the VIE?

There is a cleaning kit provided in the box that includes: a cleaning cloth, two different sized brushes, a larger pick tool, and spare parts. Use the pick to lightly clean the inside of the capsule and of the chamber. For a deeper clean, use the brushes to clean the inside of the chamber with Alcohol.

How often do i need to clean it?

The VIE is designed with wide air paths to reduce clogging. Usage of the VIE will create clogging and concentrate residue; in order to maintain the best VIE Experience, you should clean it once a week or when it starts showing resistance.

Where do I find the cleaning/loading pick?

There are two pick tools included with the VIE: a small, portable one is located in the mouthpiece, and a larger one can be found in the ‘cleaning kit’ box.

Battery

How long does it take to charge?

The VIE will fully charge in less than 2 hours if you are using a 1 amp charger or higher.

How do I charge the battery?

Take the USB cable from the ‘USB cable’ box or any other micro USB cable and plug it into the USB port on the bottom of the VIE and plug the other end into a USB charger. For a quicker charge, use a 1 amp charger or higher. You will find the battery indicator light near the USB port on the device which blinks while charging; green indicates that the VIE is fully charged.

Is it safe to use the VIE while it is being charged?

Yes, VIE vaporizer is one of the only vaporizers on the market that has a safe pass through system that will stop the charge when the vaporizer is in use without the need to unplug the device.

What does the battery level light mean near the USB port?

Green means 50-100%. Orange 20-50%. Red 5-20%. Blinking red is under 5%.

How long is the battery supposed to last after being fully charged?

The battery lasts for over 200 puffs, or 18 full on-off session cycles.

Temperature

Can I control the vaping temperature?

Of course, you can control the vaping temperature with four temperature settings on the bottom of the VIE. Moreover, it is the only vaporizer that has a sensor inside the chamber which controls the temperature of the herb itself. It is the only vaporizer that integrated heat temperature algorithms to control the heat transfer inside the chamber.

How do I switch between temperatures?

After you turn the device on, press the button on the bottom of the VIE to switch between temperatures. The selected temperature will light up.

How accurate is the temperature control of the VIE?

There are multiple sensors inside the VIE that read multiple data points using smart algorithms that control the temperature in the most efficient and accurate way while maintaining the desired temperature. Doing so ensures you will have ultimate vaping experience.

How do I know which temperature is best for me?

The best temperature for you depends on what you expect from your session. The higher the temperature the more vapor you will have, but the less flavor you will get from your herbs. The lowest temperature level allows full favor and small vapor. However, on the contrary to other vaporizers in the industry, our lowest temperature mode still creates vapor while maintaining the highest flavor. Find your personal sweet spot by trying out the different temperatures yourself!

Experience

What’s the best way to inhale from the VIE for the best effect?

It is recommended to inhale from the mouthpiece consistently without being forceful. The strength of the pull will determine the vapor production rate.

Is there a specific angle to hold the VIE for the best experience?

No, the VIE can be used in any angle and direction and it will not affect the quality of the puff.

Is it safe to use the VIE while it is being charged?

Yes, VIE vaporizer is one of the only vaporizers on the market that has a safe pass through system that will stop the charge when the vaporizer is in use without the need to unplug the device.

How do I get the biggest cloud?

To get the biggest cloud you should pack the vaporizer fully and tightly and use the VIE on the highest temperature. A higher temperature level will create a bigger cloud, however a lower temperature will maintain the purest favor.

What if I forget to turn off my VIE?

The VIE vaporizer has a safety feature that turns on a standby mode if it is not in use for three minutes, after which, it will turn off automatically.

How many puffs can I expect per loaded capsule?

A fully loaded capsule ranges between 20-40 puffs, depending on the experience you seek.

Technical Concerns

Is it safe to use the VIE while it is being charged?

Yes, VIE vaporizer is one of the only vaporizers on the market that has a safe pass through system that will stop the charge when the vaporizer is in use without the need to unplug the device.

How durable is the VIE?

We have thrown it from a 25ft height and were still able to use the VIE without noticing any difference in the performance. However, it is not recommended to try it at home.

My vaporizer gets hot, is that normal?

Since the vaporizer is a heating device, it is completely normal for it to get warm, but it will not burn you. Note that the higher the temperature is in the chamber the warmer the device will get.

There is vapor coming out when I turn on the vaporizer without any herbs inside. What does that mean?

You might have some leftover vapor coming out from your empty vaporizer when it heats up because there might be residue from previous usage. In order to prevent it, clean it thoroughly. To totally get rid of the vapor you can leave the vaporizer on for a few minutes to evaporate any previous residues.

Why doesn’t my vaporizer turn on?

To turn on your vaporizer, press the V power button three times. Wait for the light to turn green. If it doesn’t turn on, make sure your vaporizer is fully charged by plugging it in and ensuring the battery light is green. If it still doesn’t turn on, find the restart button under the mouthpiece and use the pin key tool to press it.

What if I forget to turn off my VIE?

The VIE vaporizer has a safety feature that turns on a standby mode if it is not in use for three minutes, after which, it will turn off automatically.

Does the low price of the VIE affect its quality?

Definitely not. Our lower price is achieved by purchasing the VIE materials and producing it ourselves, and by applying our firmest values to our pricing.

I cannot open the chamber, what do I do?

Use a piece of cloth from the cleaning kit provided to open the chamber. If that doesn’t work, please provide us your address and we will send you a new VIE with an improved chamber lid design from the most recent batch.

My device is smoking after I finish puffing. What’s wrong with it?

It is perfectly normal, some vapor residue from previous usage still remains on the chamber walls so when you heat the chamber the remains vaporize again. If you want to eliminate the vapor please clean your device thoroughly. For a temporary solution, you can select the highest temperature and allow VIE to heat up and run for 3 minutes to evaporate any possible residue.